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Privacy Policy for gatearide.com

Last Updated: 18 Oct 2026

1. Introduction Welcome to gatearide.com (“we,” “us,” or “our”). gatearide.com is operated by DAPU WAYS COMPANY LIMITED, a company registered in Vietnam under Enterprise Code 4001325706, with its registered office at Land Lot No. 1275, Cay Gia Ha Street, Hoi An Dong Ward, Da Nang City, Vietnam. DAPU WAYS COMPANY LIMITED is the data controller responsible for your personal information. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data when you use our website to book airport transfer services in Vietnam.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect personal information that you voluntarily provide to us when you make a booking. The types of personal information we collect include:

  • Personal Identity Information: First name and Last name.

  • Contact Information: Email address and phone number (your WhatsApp number, if you use WhatsApp to verify your booking).

  • Travel Details: Flight number, landing date and time, pickup airport, destination address, and number of passengers/suitcases.

  • Chat Messages: If you use the support chat or the chat with your driver, we collect the messages you write. In the support chat you can also choose to leave your name and email address, so we can answer you later.

  • Photos and Location in the Driver Chat: Only if you choose to send them. A photo is sent when you pick it, and your location is sent once, at the moment you tap the location button. We do not track your location. Before a photo is saved we rebuild it, which removes the hidden data your camera adds to the file (such as where it was taken).

  • Technical Information: Your IP address, which we use to protect our forms and chats from abuse (for example, to limit the number of requests).

  • Cookies: We use only the cookies the site needs to work: to remember that you have closed the cookie notice, to keep your booking while you fill it in and pay (WooCommerce), to protect our forms (Cloudflare Turnstile and our security plugin), and to load pages faster (LiteSpeed). We do not use cookies for analytics or advertising. The driver chat also saves small preferences on your device, such as whether the trip details are collapsed. It never saves personal information there.

  • Payment Information: We do not store your full credit card details on our servers. Payment transactions are processed securely by our third-party payment processor, OnePay.

3. How We Use Your Information We use the information we collect for the following specific purposes:

  • To Facilitate Your Booking: To process your reservation and arrange the transfer service.

  • To Coordinate with Third-Party Providers: To transfer necessary details (Name, Flight, Destination, Phone) to the local taxi/transportation providers in Vietnam who will perform the actual service.

  • Communication: To send you booking confirmations, updates, and to contact you via WhatsApp or Email regarding your pickup (e.g., finding your driver at the airport).

  • Customer Support: To assist you with any inquiries or issues related to your booking.

  • Chat: To answer your questions in the support chat, and to let you and your driver write to each other before and during your pickup. Our GateARide team can also see the chat between you and your driver, and may join it to help you and your driver and to check the quality of our service. Messages from our team are marked as GateARide.

4. Sharing Your Information with Third Parties We act as an intermediary between you and local transportation providers. Therefore, we must share specific data with third parties to fulfill the service:

  • Service Providers (Local Taxi Drivers/Companies): We share your Name, Flight Details, and Contact Information with the local taxi companies in Vietnam solely for the purpose of executing the pickup.

  • Payment Processors: Your payment data is processed by OnePay. Its use of your personal information is governed by its own privacy policy.

  • Your Driver (Driver Chat): If your booking has a chat with the driver, the driver and the local transportation provider can see the messages, photos and locations you send there, together with your first name, flight, pickup time, address, number of passengers and suitcases, and vehicle type. The chat page does not show your email address or phone number. A location shared in the chat is a link that opens Google Maps.

  • AI and Translation Providers: Text messages in our chats are processed by OpenAI (openai.com) and xAI (x.ai), artificial intelligence providers. Each one is the backup when the other is unavailable. In the support chat, an AI assistant writes the first answers, and it is marked as an AI assistant. In the driver chat, they translate the messages between your language and Vietnamese. The driver’s photo of the license plate is sent to xAI to read the plate number. Customers’ photos and locations are not sent to xAI or OpenAI. If you ask for a person in the support chat, the conversation is passed to our team. Each provider’s use of the information is governed by its own privacy policy.

  • Zalo: If your driver chooses to receive the chat in Zalo (zalo.me), your messages (translated to Vietnamese), the photos you send and your location (if you share it) are also delivered to the driver’s Zalo account through our Zalo bot, and are stored by Zalo under its own privacy policy. Your email address and phone number are never shared.

  • Other Service Providers: To run your booking and our communication with you, we also use: Google Maps (Google), to suggest and check the pickup or drop-off address as you type it and to calculate the distance; Cloudflare Turnstile, to check that the booking form is used by a person and not a bot (it receives technical information from your browser, such as your IP address); Meta (WhatsApp Business), to send your verification code, your booking confirmation, a reminder before your pickup and a notice when your driver writes to you, to the WhatsApp number you give us; Make (make.com) and Airtable (airtable.com), which pass your booking details to our team and to the local transport provider and keep our booking records. Each provider processes the information under its own privacy policy.

  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.

5. International Data Transfers Please note that your information will be transferred to and processed in Vietnam (where the service is provided) and potentially in other countries where our servers, payment processors or the other providers named in this policy operate. By using our services, you consent to this transfer.

6. Data Security We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please remember that no method of transmission over the Internet is 100% secure.

7. Data Retention We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy (providing the service and tax/accounting records), unless a longer retention period is required by law. Chat conversations are deleted automatically: support chat conversations 30 days after they start, and driver chat conversations, with their photos and locations, 30 days after the chat closes. The driver chat is open from 4 hours before your pickup until 6 hours after it.

8. Your Privacy Rights Depending on your location (e.g., if you are a resident of the EEA/UK under GDPR), you may have certain rights regarding your personal information, such as:

  • The right to request access to and obtain a copy of your personal information.

  • The right to request rectification or erasure of your information.

  • The right to restrict the processing of your personal information.

To exercise these rights, please contact us at booking@gatearide.com.

9. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last Updated” date at the top of this page and takes effect as soon as it is published.

10. Contact Us If you have questions or comments about this policy, you may email us at: booking@gatearide.com
DAPU WAYS COMPANY LIMITED, Land Lot No. 1275, Cay Gia Ha Street, Hoi An Dong Ward, Da Nang City, Vietnam