Legal Notice for Customers in Japan
Last Updated: 19 Oct 2026
For customers living in Japan, this page gives the information required by Japan's Act on Specified Commercial Transactions.
Seller
DAPU WAYS COMPANY LIMITED
Vietnam Enterprise Code: 4001325706
Person responsible for online sales
Dau Thu Phuong
Address
Land Lot No. 1275, Cay Gia Ha Street, Hoi An Dong Ward, Da Nang City, Vietnam
We have no office in Japan.
Email
booking@gatearide.com
Customer support
By email or WhatsApp.
Hours: 8:00 to 20:00, Vietnam time (2 hours behind Japan time)
We answer in English.
Service name
GateARide (gatearide.com)
Service
Airport transfers in Vietnam: a private car for one trip between the airport and your hotel or chosen address. We set the prices, take your booking and payment, and pass your ride to the local transport company we work with at that airport.
We are a Vietnamese company, not a travel agency registered under Japan's Travel Agency Act.
Price
The price is a fixed price per car. As long as your passengers and luggage fit in the car, there is no extra charge per person.
The base price for each route is shown on that route's page. The final price for your pickup or drop-off address is shown in the booking form before you pay. For addresses outside the base price area, the price goes up with the distance.
Prices are in Vietnamese dong (VND).
Night rate: on the Da Nang Airport routes (Da Nang city and Hoi An) and the Tan Son Nhat Airport routes, pickups between 21:00 and 5:00 (Vietnam time) cost 20% more. On the Noi Bai Airport routes, pickups between 17:00 and 7:00 (Vietnam time) cost 10% more. The night rate is already included in the price shown in the booking form before you pay.
Included in the price: the car and driver, fuel, and airport tolls or parking fees (on the Noi Bai Airport routes, road tolls are also included).
Other charges
Extra stops you did not book: priced by distance, told to you in advance, and charged only if you agree. Waiting beyond the free waiting time (see "When the service is provided"): any charge is told to you in advance and charged only if you agree. Child seats: not available. Tips: optional.
Payment is made in Vietnamese dong. Your card issuer converts it to your currency at its own exchange rate and may charge its own fees.
Internet and data charges for using this site and booking are paid by the customer.
Payment methods
Credit card (Visa, Mastercard, JCB). You pay on the OnePay payment page.
Payment timing
You pay the full price in advance, in one payment, when you book. When your card issuer bills you depends on its own terms.
When the service is provided
We provide the transfer at the pickup date, time and place you choose when you book. Once your payment is complete, we send you a booking confirmation email.
Airport pickups: your driver tracks your flight and waits at the arrivals exit with a sign showing your name. The driver waits up to 60 minutes after your flight actually lands. If you need more waiting time, contact us.
Hotel and city pickups: at the pickup time, please wait in the hotel lobby or at the designated pickup point. The driver waits up to 15 minutes after the scheduled pickup time.
If your flight is delayed by more than 3 hours, we cannot guarantee that the original driver is still available. Please contact us as soon as you know about the delay.
Booking period
We do not run time-limited sales. Online bookings are accepted for pickups from the next day onward.
Cancellation and refunds
The cooling-off right under Japan's Act on Specified Commercial Transactions does not apply to this service. If you cancel for your own reasons, the refund depends on how many hours before the scheduled pickup time (Vietnam time) we receive your cancellation request:
72 hours or more before pickup: 95% of the amount paid is refunded
48 to 72 hours before pickup: 70% of the amount paid is refunded
24 to 48 hours before pickup: 45% of the amount paid is refunded
Less than 24 hours before pickup: no refund
The refunds above are after deducting the card processing fee, which is 5% of the amount paid. The card processing fee is never refunded. A cancellation exactly 72, 48 or 24 hours before the scheduled pickup time falls in the better band.
How to cancel or change: by email (booking@gatearide.com) or WhatsApp, in English.
How and when refunds are paid: refunds go back to the card you paid with, through OnePay. Please allow 5 to 10 business days for the refund to appear in your account, depending on your card issuer.
Changes to a booking: changes to the date or time made less than 24 hours before pickup are subject to availability and may incur extra charges.
No-show: if the driver cannot find you at the meeting point within the waiting time and we cannot reach you by phone or WhatsApp, the booking is a "No-Show" and is not refunded. Not answering the phone while you are at the meeting point is not a No-Show.
Customer errors: no refund is given if you booked the wrong date or time, entered a wrong flight number or airport code, missed your flight, or were denied entry to the country.
Flight cancellations: if the airline cancels your flight, the cancellation bands above still apply. If you send us proof of the airline cancellation, we may, at our discretion, offer a credit voucher for a future booking instead of the amount that would not be refunded.